The use of technology has improved customer relationships in more than one industry. In the healthcare industry technology is not only helping to save lives, but is now being used to improve the patient’s clinical experience and patient engagement.
In an article from Medical Economics author Lisa Eramo writes, “Whether through a portal or some other type of health information technology (HIT), patient engagement efforts are on the rise. That’s not surprising considering that an engaged patient is often one with better outcomes – something that is more important than ever for physicians on today’s value-based healthcare environment”.
In the article Eramo discusses:
- Starting the journey toward patient engagement
- Opening the lines of communication
- Looking ahead
Eramo continues, “More than 70% of physicians say patient engagement is a top priority at their organization, according to the 2017 Patient Engagement Perspectives Study conducted by CDW, a technology consulting firm. This is up from 60% in 2016”. Is patient engagement a top priority for your organization? If so, can technology help improve your patient engagement?
To read more, see the full article from Lisa Eramo in Medical Economics.